Front Desk Manager
A permanent, direct-hire management position. Responsible for leading the front desk team.
Responsibilities
- Supervise and coordinate the front desk team across all shifts.
- Train staff on service standards, check-in/check-out procedures, and use of the property management system (PMS).
- Resolve guest service issues escalated by staff and follow through until resolved.
- Build schedules, track occupancy metrics, and collaborate with sales and reservations.
- Ensure compliance with brand standards at the front desk.
Requirements
- Prior experience as a supervisor or shift leader in hotel front office operations.
- Conversational to advanced English.
- Degree in hospitality or business administration, preferred but not required.
- Willingness to relocate to the United States.
Immigration process
Relocation and immigration sponsorship support available. The company has not yet confirmed a specific sponsorship path for this role; the applicable immigration path, if any, will be determined during the selection process.